Position: Team Lead – Ad Intel

Location: Mumbai, Maharashtra, India

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Job Description

Qualification and Skills

• Planning and organising skills are essential to ensure all SLAs are achieved
• Delivery focused
• Excellent written and verbal communication skills
• Be competent in using the Google suite
• Good basic numeracy skills
• Fluent in English
• Demonstrate both strong results focus and sensitive people skills
• Be flexible and open to change
• May be required to work weekends as part of a shift rota.

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Responsibilities

• Planning and organising the coding team to ensure SLAs are achieved
• Report problems to line Manager and help to resolve them
• Analyse quality and productivity reports to ensure targets are met
• Provide feedback to the coding team
• Assist Manager in ensuring the team are constantly improving
• Identifying problem areas and deliver training
• Able to help with basic processing tasks if needed
• Liaise with the Quality Control and Reference Data teams to ensure rules are being adhered to and look for areas for improvement
• Plan cross training across different SLA groups to ensure the team are able to cover when volumes are higher than expected or resource is low
• Ensure documentation is kept up to date
• Ensure IT issues are raised appropriately
• Assist Manager when planning team meetings
• Recommend enhancements, and changes to software and applications to make processes more efficient and eliminate data quality risks.
• Recommend guideline reviews based on analysis of data inputs and research reports.
• Communicate any production delays or delivery gaps to product leadership and all other stakeholders and downstream partners.
• Provide support for other Ad Intel deliverables across other media as needed.
• Coordinate training and re-training efforts for associates on team.
• Coach and mentor direct reports.

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