Team Lead – Ad Intel | Nielsen | Mumbai, Maharashtra, India

Team Lead – Ad Intel | Nielsen | Mumbai, Maharashtra, India
Software Testing Jobs In India

Position: Team Lead – Ad Intel

Location: Mumbai, Maharashtra, India

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Job Description

Qualification and Skills

  • Planning and organising skills are essential to ensure all SLAs are achieved
  • Delivery focused
  • Excellent written and verbal communication skills
  • Be competent in using the Google suite
  • Good basic numeracy skills
  • Fluent in English
  • Demonstrate both strong results focus and sensitive people skills
  • Be flexible and open to change
  • May be required to work weekends as part of a shift rota.
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  • Planning and organising the coding team to ensure SLAs are achieved
  • Report problems to line Manager and help to resolve them
  • Analyse quality and productivity reports to ensure targets are met
  • Provide feedback to the coding team
  • Assist Manager in ensuring the team are constantly improving
  • Identifying problem areas and deliver training
  • Able to help with basic processing tasks if needed
  • Liaise with the Quality Control and Reference Data teams to ensure rules are being adhered to and look for areas for improvement
  • Plan cross training across different SLA groups to ensure the team are able to cover when volumes are higher than expected or resource is low
  • Ensure documentation is kept up to date
  • Ensure IT issues are raised appropriately
  • Assist Manager when planning team meetings
  • Recommend enhancements, and changes to software and applications to make processes more efficient and eliminate data quality risks.
  • Recommend guideline reviews based on analysis of data inputs and research reports.
  • Communicate any production delays or delivery gaps to product leadership and all other stakeholders and downstream partners.
  • Provide support for other Ad Intel deliverables across other media as needed.
  • Coordinate training and re-training efforts for associates on team.
  • Coach and mentor direct reports.

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