Position: Senior Observability Engineer

Location: Hyderabad, Telangana, India

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Job Description

Qualification and Skills

• Required written and spoken English (fluent or native), B2 or equivalent.
• BSc degree in Computer Science, Software Engineering, MIS or equivalent will be appreciated.
• Technical certifications in different technologies will be appreciated.
• High resolution and troubleshooting ability
• Ability to transfer knowledge across technologies, excellent learning ability.
• Good organization and prioritization skills
• Excellent communication skills and good team player
• Passion for lifelong learning and personal and professional development
• Ability to work under pressure and work in different projects at a time.
• High sense of responsibility and ownership. Self-Direction and Self-Management skills
• Knowledge of ITIL and industry management processes
• Interest on methodology, tasks/activities coordination, as well as experience with Agile.
• DevOps and Automation culture, interest on optimizing and maximize efficiencies.
• Knowledge of monitoring tools.
• Knowledge of monitoring protocols like SNMP, WMI and WINRM.
• Knowledge of Internet protocols like TCP/IP, DNS or HTTP.
• Knowledge in Windows and Linux operating systems.
• Experience with web, middleware applications and databases.
• Experience with Python and PowerShell
• Experience working with REST API, SOAP, XML-RPC or JSON integration standards.

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Responsibilities

• Interfaces with stakeholders and Operational Teams to come up with new or additional monitoring along with doing break fix.
• Determines root causes of issues that are determined throughout testing.
• Generate and maintain documentation for the monitoring tools. Examples: data inputs, interface layout, integrations data points, thresholds, and graphs
• Provides timelines for fixing issues that are identified during testing.
• Communicate needed changes to the rest of the monitoring team and organization when interdependencies exist.
• Develop scripts and code when needed.
• Produce working prototypes and then refine the prototypes into production ready deployments.
• Takes input from senior team members and appropriately and accurately applies comments/feedback.
• Consistently delivers high-quality services to the organization.
• Maintains the applications that make up the monitoring toolset at NTT CSD.

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