Position Description:
Working as a Functional Analyst to play an instrumental role in CGI All Payments solution as Functional Tester. Individual will manage various day-to-day client functional services requests, user story testing and overall functional management of the CGI solution. Requirement and development activities will be performed with the goal of timely user story testing, service request resolution and maintaining the daily operations of the CGI All Payment solution.
The Functional Tester will be responsible for:
• Functional Testing of the User Story ready for Acceptance and System Testing.
• Perform System Testing and Regression Testing of system.
• Resolving service requests regarding its functionality with respect to resolving production/UAT issues.
• Functional analysis and replication the support issues raised.
• Promptly and professionally participate in Triage call internally/with client and / or gather appropriate information to timely resolve the service request.
• Accurately document the situation, and if applicable, initiate and follow the appropriate workflow when the issue needs additional assistance to reach resolution
• Work with client and client assigned personnel in the resolution of functional request while providing the resolution according to agreed upon timeline.
• Stay informed of application status and all dependencies that may affect applications user.
• Keep and maintain accurate documentation of all functional requests to make sure all service levels are supported and justified with metrics
• Keep and maintain accurate documentation of all functional requests and assist with release management
• The person should have very good experience with regards to reviewing and responding to client requests while working closely with internal teams to address these requests
• Work may require flexible work periods to address application and client needs
• The individual should have 5+ years of relevant work experience (application testing, functional analysis, triage)
• The individual should also be familiar with MS Office applications (Excel, Word, PowerPoint, Visio, and Project) with regards to documenting maintenance plans, reports, and / or procedures.
• The person should have relevant background and experience in Payment/Banking domain.
• The person should be a team player, be able to work independently, be highly motivated and possess good communications skills with regards to interacting with various cross-functional team members and in writing test cases.
• Excellent interpersonal skills including the ability to work with diverse personality types and understand functional and technical issues.
• Experience with JIRA/XRay is desirable but optional.
• Experience with Payment and Banking domain is desirable.
Skills:
- Banking
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About CGI
CGI, formerly known as Conseillers en Gestion et Informatique, is a global information technology (IT) and business consulting services company. Here are some key points about CGI:
- Services: CGI offers a comprehensive range of services to clients across various industries, including IT consulting, systems integration, application development and maintenance, infrastructure services, cybersecurity, data analytics, business process services, and managed IT services. The company caters to both private and public sector organizations.
- Industry Focus: CGI serves clients in multiple industries, including banking and financial services, telecommunications, government, healthcare, utilities, manufacturing, retail, and transportation. It has industry-specific expertise and solutions to address the unique challenges and requirements of different sectors.
- Global Presence: CGI has a significant global presence with operations in over 40 countries. The company serves clients worldwide and has delivery centers, offices, and technology centers in various locations across North America, Europe, Asia Pacific, and Latin America.
- Clientele: CGI serves a wide range of clients, including large multinational corporations, mid-sized businesses, and government entities. Its clients span across sectors, and the company aims to build long-term relationships by delivering high-quality services and solutions.
- Innovation and Digital Transformation: CGI places a strong emphasis on innovation and digital transformation. The company invests in research and development to explore emerging technologies, such as artificial intelligence (AI), machine learning, cloud computing, Internet of Things (IoT), and blockchain, to develop new solutions and drive digital innovation for its clients.
- Sustainability and Corporate Social Responsibility: CGI is committed to sustainability and corporate social responsibility. The company strives to reduce its environmental impact, promote diversity and inclusion, and actively engages in philanthropic initiatives through its corporate social responsibility programs.
CGI has evolved into one of the largest IT services and consulting companies globally, focusing on helping clients navigate the complexities of the digital age. For the most up-to-date and detailed information about CGI, I recommend visiting their official website or contacting them directly.
