Position: Systems Engineer

Location: Bengaluru, Karnataka, India

Job Description

Qualification and Skills

• Bachelor’s Degree or relevant certifications, preferably in Information Systems, Information Technology, Computer Engineering or equivalent
• 2-4 years of solid, experience in IT industry including Release Management experience
• Working Knowledge of ServiceNow
• Understanding of Project Management methodologies
• ITIL v3/v4 Foundation Certification a plus
• Ability to coordinate cross-function and cross-department work to accomplish a shared goal
• Excellent communication and relationship building skills
• Good attention to detail, strong organizational and analytical skills
• Excellent written and verbal communication skills including the ability to communicate effectively directly with stakeholders that do not have an IT background.
• Leadership and planning skills

Responsibilities

• Plan releases aligned with project deliverables and release life cycle.
• Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate and facilitate walkthroughs for release schedule, resources, dependencies, a communication plan and overall infrastructure updates.
• Mindset to improve the process of release orchestration driven from metrics and any area of improvement.
• Identify risks that can delay the release and manage mitigation such that the release scope, scheduled and quality of the release is not impacted.
• Identify, track/capture and manage release metrics to identify trends.
• Ensure releases are planned according to project requirements, with efficiencies, within scope and budget.
• Schedule release readiness and walkthrough reviews before deployment and follow-up sessions after each release.
• Create implementation plans/runbooks per each release capturing all details required for a successful implementation.
• Plan, draft and communicate updates for weekly release activities
• Communicate and collaborate with vendor partners and other LOB release management teams across
• Lead and overall facilitate the Go-Live activities to deploy the infrastructure release successfully.
• Team up with relevant teams to identify and build automation opportunities to improve the release management process.
• Shepard internal customer-base through the Service Management pipeline such as Change Management, Change Authorization Board (CAB) process, Infra Release Management, Incident Management and Problem Management.
• Maintain, update and create critical documentation related to procedures, notifications, global communications, SOPs, Knowledgebase articles and more.
• Identify and escalate improvements for the company’s CMDB and help facilitate CMDB data integrity.
• Available to work and facilitate weekend releases.

Apply: Click here to Apply