Company: Revolut
Position: Quality Analyst (Assurance)
Experience: 4 - 5 Years
Work Location - Remote
Notice period - Immediate to 60 Days
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The rapidly-expanding Quality Assurance Department plays a crucial role in Revolut’s development as we grow into a major international business. Our goal is to ensure that our Customer Support teams are operating at their best quality performance. 🚀
Quality Assurance will enable you to play a big part in the Revolut’s drive by working closely with all Customer Support departments, supporting analysts and their Line Managers. You will be able to be an expert in multiple workflows, gain new skills and keep developing your professional career. 💫
We’re looking Quality Assurance Analysts who will join newly established division within the Quality Assurance structure. We’ve hired some of the most self-driven individuals that the world has to offer and we’re keen to showcase their talent to the world – and that’s where you come in. Our team is detail-oriented, technical and we love to get down into the nitty-gritty of our processes to deliver the best possible results.
Up for the challenge? Let’s get in touch 👇
What You’ll Be Doing
Completing monthly Quality Assurance (QA) activities by focusing on identifying successes and failures in the work performed by Quality Control
Highlighting and reporting any issues to Quality Assurance Team Lead/ Quality Assurance Head
Providing feedbacks to the Quality Control analysts and identifying root cause analysis of potential misalignment
Supporting Quality Control in achieving deliverables through knowledge sharing , Consistency Meetings
Delivering quality refresher session to the individuals who are struggling with the quality performance
Engaging in risk oriented reviews focusing on issues identification together with active facilitation for resolution
Coaching new joiners to learn all procedures across support department
Collaborating with other teams across different locations
What You’ll Need
Proficient English language skills
Previous experience within Quality Support
Strong attention to detail and analytical skills
Practical knowledge of Google Sheets, Forms, Slides
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