Service Engineer, Automation Systems | Valmet | Navi Mumbai, Maharashtra, India

Service Engineer, Automation Systems | Valmet | Navi Mumbai, Maharashtra, India
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Position: Service Engineer, Automation Systems

Location: Navi Mumbai, Maharashtra, India

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Job Description

  • We are looking for “Service Engineer” to be based in Navi Mumbai / Delhi/Chennai, India.
  • In this role, you will have the opportunity to serve our customers from Energy-, as well as Pulp and Paper Industries, providing planned maintenance, diagnostics, and relevant services, with a focus on maxDNA and Valmet DNA DCS in Power Plant industries.

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Qualification and Skills

  • Hands on experience on DCS system of the competitor
  • Should have experience in Turbine control systems, Turbine Protection systems, Boiler control systems, Boiler protection systems, Governor control, Burner Management Systems
  • Responsible for System engineering on service project including Installation and commissioning, startup, tuning, setups, diagnostics, advance process optimization solutions etc.
  • Perform Annual Service agreement implementation and execution on Valmet System installed base and define proactive improvements documenting the Lead for future service requirement
  • Responsible for Demand / On call Services and implementation and document, agree, monitor, measure and report all services provided to the client
  • Deliver customer training & Onsite troubleshooting and diagnostics
  • Creation and follow-up of customer dissatisfaction cases, maintaining and improving customer satisfaction
  • Assist achieving service sales targets, by generating service sales leads and add-on sales opportunities
  • Support stakeholders and sales-teams as a product expert
  • Support projects outside of the country, if needed
  • Spare parts testing , prepare the test report and follow up delivery process
  • Ensuring a permanent customer satisfaction and support, strong customer-centric ethic
  • Support operations team and participate in projects when required
  • Other tasks assigned by supervisor

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