Quality Assurance Team Lead (Banking/Fintech) | Tide | Delhi, Delhi, India

Quality Assurance Team Lead (Banking/Fintech) | Tide | Delhi, Delhi, India
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Position: Quality Assurance Team Lead (Banking/Fintech)

Location: Delhi, Delhi, India

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Link- https://wa.me/p/6003143909798263/918830328039

Job Description

Qualification and Skills

  • You’ve spent at least 3 years relevant experience in a team leading role with quality assurance
  • You have a 7-9 years overall work experience
  • Demonstrated ability to build, develop and handle a group of people
  • Proven ability to solve problems creatively and ability to handle complex and ambiguous scenarios
  • Demonstrated ability in multi- project management
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Strong in data interpretation and audit
  • Can adapt well to changing circumstances and strategy
  • Ability to organize, prioritize and schedule work assignments
  • Ability to make administrative and procedural judgements
  • Demonstrated ability to handle reporting and analysis
  • You are a subject matter expert, providing ongoing mentoring and continuous knowledge sharing with the team
  • You are willing to work closely with our second line of defence (Risk and Compliance) to ensure we meet policies and regulatory requirements
  • You have excellent communication & interpersonal skills and ability to work with varying stakeholders, both technical team members and business users
  • Project Management & knowledge of Six Sigma/Lean Processes
  • Experience in Fintech preferred
  • Bachelors degree + MBA or equivalent degree from a premier institute is preferred

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  • Guiding and developing a team of quality analysts; responsible for the overall performance management, coordination and evaluation of the team.
  • Passionately participate in and drive the continuous improvement through ‘kaizen’ and lean projects.
  • Improving the QA scorecards to capture all new processes and procedures
  • Making crucial decisions about compliance and other mistakes done by the analysts
  • Ensuring timely reporting of QA metrics – daily, weekly & monthly
  • Leading calibration sessions, discussing the QA monthly analyst scorecards with TLs and managers
  • Identifying process improvements and learning gaps.
  • Management of agents and all aspects related to their tasks – assisting them with difficult cases and providing guidance where necessary.
  • Assigning tasks including daily organisation of the workload.
  • Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
  • Analysing data and spotting patterns on the basis of audits conducted.
  • Schedule creation and organisation, a variety of planning tasks.
  • Liaison between different departments and team leads of other teams – coordinating across different business areas to achieve a common goal.
  • Participation in the recruitment process and acquisition of new staff in Quality Assurance.

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Link- https://wa.me/p/6079234538810624/918830328039

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