Position: Quality Assurance Team Lead (Banking/Fintech)
Location: Delhi, Delhi, India
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Link- https://wa.me/p/6003143909798263/918830328039
Job Description
Qualification and Skills
- You’ve spent at least 3 years relevant experience in a team leading role with quality assurance
- You have a 7-9 years overall work experience
- Demonstrated ability to build, develop and handle a group of people
- Proven ability to solve problems creatively and ability to handle complex and ambiguous scenarios
- Demonstrated ability in multi- project management
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong in data interpretation and audit
- Can adapt well to changing circumstances and strategy
- Ability to organize, prioritize and schedule work assignments
- Ability to make administrative and procedural judgements
- Demonstrated ability to handle reporting and analysis
- You are a subject matter expert, providing ongoing mentoring and continuous knowledge sharing with the team
- You are willing to work closely with our second line of defence (Risk and Compliance) to ensure we meet policies and regulatory requirements
- You have excellent communication & interpersonal skills and ability to work with varying stakeholders, both technical team members and business users
- Project Management & knowledge of Six Sigma/Lean Processes
- Experience in Fintech preferred
- Bachelors degree + MBA or equivalent degree from a premier institute is preferred
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Link- https://wa.me/p/6105392242909026/918830328039
Responsibilities
- Guiding and developing a team of quality analysts; responsible for the overall performance management, coordination and evaluation of the team.
- Passionately participate in and drive the continuous improvement through ‘kaizen’ and lean projects.
- Improving the QA scorecards to capture all new processes and procedures
- Making crucial decisions about compliance and other mistakes done by the analysts
- Ensuring timely reporting of QA metrics – daily, weekly & monthly
- Leading calibration sessions, discussing the QA monthly analyst scorecards with TLs and managers
- Identifying process improvements and learning gaps.
- Management of agents and all aspects related to their tasks – assisting them with difficult cases and providing guidance where necessary.
- Assigning tasks including daily organisation of the workload.
- Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
- Analysing data and spotting patterns on the basis of audits conducted.
- Schedule creation and organisation, a variety of planning tasks.
- Liaison between different departments and team leads of other teams – coordinating across different business areas to achieve a common goal.
- Participation in the recruitment process and acquisition of new staff in Quality Assurance.
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