Global IT Manager | AppZen | Pune, Maharashtra, India

Position: Global IT Manager

Location: Pune, Maharashtra, India

Job Description

Qualification and Skills

Bachelor’s degree in a relevant field; Master’s degree preferred.
Proven experience in managing IT operations and infrastructure in a global, multi-office environment.
Strong leadership skills with experience in managing and developing IT teams.
7-12 years of experience (start-up (Global) environment will be preferred). This role will require occasional overlap with US/UK time zones.
Ability to collaborate effectively with cross-functional teams to drive innovation and automation.
Excellent communication and interpersonal skills.
Highly organized with the ability to manage multiple priorities and projects simultaneously.
Hardware: Cisco Meraki Network Infra, Apple Devices, Windows, IoT thin clients, AV Equipment, Printers
Operating systems such as MacOS, Windows, iOS, and Linux;
Google Suite, Jump Cloud or similar, Jira, OpsGenie, Bitbucket, Confluence, Jenkins, Zoom Admin, Slack Admin, AWS EC2 and S3, MySQL or PostgreSQL, GitHub, Postman, Working knowledge of using and integrating API’s, ITIL Methodology, Shell and Python scripting, etc.

Develop and implement the company’s IT strategy aligned with organizational goals.
Manage the IT budget, including procurement and resource allocation.
Oversee IT asset life cycle, from procurement to recycling, for cost-efficiency.
Manage SaaS applications, handling procurement, renewals, and license compliance.
Supervise the design, implementation, and maintenance of IT infrastructure.
Manage day-to-day IT operations, ensuring 24×7 availability and reliability.
Work closely with CISO to ensure data security and privacy compliance.
Collaborate with various teams to identify automation and integration opportunities.
Implement new technologies and ideas to enhance IT operations. Mentor and manage a team, promoting a positive work culture.
Select IT vendors, negotiate contracts, and manage vendor relationships.
Establish and enforce IT policies and procedures.
Develop and implement plans for business continuity and disaster recovery.
Stay updated on emerging technologies and recommend innovative solutions.
Oversee IT support and helpdesk operations.
Monitor IT performance metrics and assess effectiveness.
Identify opportunities to optimize IT processes and enhance capabilities through technology adoption and process improvements.