Automation Engineer | HP | Bengaluru, Karnataka, India

Automation Engineer | HP | Bengaluru, Karnataka, India
Software Testing Jobs In India

Position: Automation Engineer

Location: Bengaluru, Karnataka, India

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Job Description

Qualification and Skills

  • Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds entry-level certification(s) in work field.
  • May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience.
  • (strong) understanding of applications technology in direct responsibility.
  • ITIL Intermediate level Certified.
  • Knowledge of ISO20000.
  • (developing) understanding of other technology sub-areas.
  • General understanding of related technologies.
  • (strong) Customer Service General Project Management.
  • (developing) Influencing Others.
  • (developing) Customer/Vendor Management.
  • (developing) Business Analysis.
  • (developing) General Financial Management.
  • Strong communications skills; good presentation skills.
  • Client-facing interpersonal skills. Able to lead Applications Management delivery.
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  • Technical Knowledge: Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
  • Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work arounds Works with team members, delivery centers, and other HP organizations to resolve unusually complex or cross-technology incidents.
  • Escalation Management: identify, manage, and lead escalations via established processes.
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.
  • Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
  • Solution Design: Apply HP solutions to meet highly complex customer needs. The solution may include service delivery models for new services.
  • Quality: May provide feedback/influence change in internal and/or vendor-providedproducts/service offerings.
  • Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation.
  • Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. Provides training to end users on applications in area of responsibility. Understands and manages to contract scope.
  • Teamwork: Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical- /operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.
  • Contract Knowledge: Demonstrates comprehensive understanding of contract obligations across business area. Provides guidance to others to meet contract obligations.
  • Mentor less-experienced team members on all areas of Applications Management work.
  • Capacity and Performance Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
  • Business Continuity Responsible for activities involving damage assessment, co- ordination with other recoveryteams, deciding on recovery steps to take, maintaining records, and providing recovery status reports.

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