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UnitedLex Hiring Quality Assurance Specialist at Gurugram, Haryana, India

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Job Description

REQUIREMENTS & COMPETENCIES:

  • Quality Assurance Specialist with 1+Years of experience in E-Discovery domain. Knowledge in QA methods and eDiscovery
  • Help create and improve the QA processes used Case Creation, Test Case Execution and Defect Logging, Tracking and Closure, Reporting.
  • Working on business-critical issues and fixing the same by ensuring minimum downtown
  • Save costs by detecting and fixing issues/flaws early in the process life cycle
  • Improve compliance to operational and client standards
  • Verify the quality and accuracy of client work being performed at UnitedLex
  • Prevent inaccuracies, non-billable re-work and any potential financial give-backs for quality
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  • Help set and maintain high quality standards and shift focus from detecting issues to their prevention
  • Systematically audit data and processes
  • Having experience in E- discovery based platforms
  • Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including: Early Case Assessment, Forensic Collections, ESI Processing, Hosting, Document Review, Document Production, Data Archival and Storage
  • Follow detailed Quality Control measures to ensure accuracy of all deliverables
  • Track all time spent on project activities and report to Project Managers periodically
  • Participate in internal communications on standard processes and reporting.
  • Monitor matter communications (emails, meetings, calls)
  • Co-ordinate with Internal teams and Clients to ensure process continuation and escalate wherever necessary.
  • Tiff/OCR documents on the fly and/or using other EDD tools and teams.
  • Understanding of running complex searches, manage search indexes and create search term reports for clients.

Qualifications

1+ years of relevant experience in eDiscovery

  • Working knowledge of Relativity and other review platforms.
  • Detailed planning and organizational skills
  • Exceptional written, electronic and verbal communication skills
  • Strong understanding and efficiency using Microsoft Office Suite and other common software applications
  • Ability to multi-task and prioritize requests based on deadlines.
  • Communicate frequently and professionally with Project Managers and project team Continually seek opportunities to increase customer satisfaction
  • Ability to stretch incase of project requirements.
  • Open to work in 24X7 shifts rotational
  • Provide exceptional customer service for existing and prospective clients Should be a team worker with focus on communication, solutions and good relationship
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About UnitedLex

UnitedLex is a technology and legal services company committed to delivering full-scale Digital Transformation. The world’s most forward-thinking law departments rely on the company’s expertise in over 25 global jurisdictions. Founded in 2006, the team includes 3,000 legal, engineering, and technology professionals with major operations in 18 countries.

We create solutions that uniquely solve challenges, ranging from basic to bet-the-company. We fuse legal pedigree with business pragmatism and an overriding focus on our clients. We think holistically: We guide, design, implement, and financially commit to the innovative strategies and solutions we provide.

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