Service Engineer, Automation Systems | Valmet | Navi Mumbai, Maharashtra, India

Position: Service Engineer, Automation Systems

Location: Navi Mumbai, Maharashtra, India

Job Description

We are looking for “Service Engineer” to be based in Navi Mumbai / Delhi/Chennai, India.
In this role, you will have the opportunity to serve our customers from Energy-, as well as Pulp and Paper Industries, providing planned maintenance, diagnostics, and relevant services, with a focus on maxDNA and Valmet DNA DCS in Power Plant industries.

Qualification and Skills

Hands on experience on DCS system of the competitor
Should have experience in Turbine control systems, Turbine Protection systems, Boiler control systems, Boiler protection systems, Governor control, Burner Management Systems
Responsible for System engineering on service project including Installation and commissioning, startup, tuning, setups, diagnostics, advance process optimization solutions etc.
Perform Annual Service agreement implementation and execution on Valmet System installed base and define proactive improvements documenting the Lead for future service requirement
Responsible for Demand / On call Services and implementation and document, agree, monitor, measure and report all services provided to the client
Deliver customer training & Onsite troubleshooting and diagnostics
Creation and follow-up of customer dissatisfaction cases, maintaining and improving customer satisfaction
Assist achieving service sales targets, by generating service sales leads and add-on sales opportunities
Support stakeholders and sales-teams as a product expert
Support projects outside of the country, if needed
Spare parts testing , prepare the test report and follow up delivery process
Ensuring a permanent customer satisfaction and support, strong customer-centric ethic
Support operations team and participate in projects when required
Other tasks assigned by supervisor

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