Position: ServiceNow Engineer
Location: Hyderabad, Telangana, India
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Qualification and Skills
- Expertise in ServiceNow at scale
- Familiar developing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM model
- 3+ years of experience of either Security Incident Response or HR Service Delivery modules.
- ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM, ServiceNow Application Developer as a minimum
- Advanced experience with web technologies (REST, SOAP, JSON, XML, HTML, JavaScript, Web Services, Python etc.)
- ITIL Foundation
- Excellent spoken and written Business English
Responsibilities
- Consult with internal requesters (IT, Information Security, potentially HR and others) and business customers and senior stakeholders on the ServiceNow platform, its modules and interfaces
- Gather requirements and scope out projects with the rest of the team and alongside the ServiceNow Business Analysts
- Verify the requirements with the platform’s OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
- Designing and developing medium to complex software solutions both independently and as part of a team
- Writing, contributing to and reviewing relevant design documentation
- Estimate effort for all customisations, integrations, configurations and development work
- Leading the work of other engineers, breaking down project and guiding design and implementation choices
- Hands-on implementation, coding, configuration, scripting and app development
- Aligning to best practices for configuration on ServiceNow platform and aligning to internal coding standards
- Peer reviewing and testing as part of quality assurance practices
- Responsible for technical documentation, including taking the lead on the definition of technical standards and governance
- Ensure system architecture supports business scalability and strategies, and can meet audit, compliance and security requirements
- Provide advice and guidance to get the most out of the platform and learn about the latest features
- Serve as the primary point of contact for support, administration, and maintenance of the ServiceNow platform and associated applications
- Review and modify existing ServiceNow CMDB patterns as needed.
- Develop integrations with other applications to support core data load and process automation
- Lead in the implementing, configuration and maintenance of interfaces and integrations for gathering, populating, and maintaining CMDB data
- Creating and configuring of reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions
- Enable, configure and operate discovery of new and existing components and provide automated population of CMDB data by ensuring identification and reconciliation rules
- Providing technical feedback that is constructive and actionable
- Participating in on-call for production issues that may occur outside of standard working hours
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