ServiceNow Engineer | Deliveroo | Hyderabad, Telangana, India

Position: ServiceNow Engineer

Location: Hyderabad, Telangana, India

Job Description

Qualification and Skills

• Expertise in ServiceNow at scale
• Familiar developing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM model
• 3+ years of experience of either Security Incident Response or HR Service Delivery modules.
• ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM, ServiceNow Application Developer as a minimum
• Advanced experience with web technologies (REST, SOAP, JSON, XML, HTML, JavaScript, Web Services, Python etc.)
• ITIL Foundation
• Excellent spoken and written Business English

Responsibilities

• Consult with internal requesters (IT, Information Security, potentially HR and others) and business customers and senior stakeholders on the ServiceNow platform, its modules and interfaces
• Gather requirements and scope out projects with the rest of the team and alongside the ServiceNow Business Analysts
• Verify the requirements with the platform’s OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
• Designing and developing medium to complex software solutions both independently and as part of a team
• Writing, contributing to and reviewing relevant design documentation
• Estimate effort for all customisations, integrations, configurations and development work
• Leading the work of other engineers, breaking down project and guiding design and implementation choices
• Hands-on implementation, coding, configuration, scripting and app development
• Aligning to best practices for configuration on ServiceNow platform and aligning to internal coding standards
• Peer reviewing and testing as part of quality assurance practices
• Responsible for technical documentation, including taking the lead on the definition of technical standards and governance
• Ensure system architecture supports business scalability and strategies, and can meet audit, compliance and security requirements
• Provide advice and guidance to get the most out of the platform and learn about the latest features
• Serve as the primary point of contact for support, administration, and maintenance of the ServiceNow platform and associated applications
• Review and modify existing ServiceNow CMDB patterns as needed.
• Develop integrations with other applications to support core data load and process automation
• Lead in the implementing, configuration and maintenance of interfaces and integrations for gathering, populating, and maintaining CMDB data
• Creating and configuring of reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions
• Enable, configure and operate discovery of new and existing components and provide automated population of CMDB data by ensuring identification and reconciliation rules
• Providing technical feedback that is constructive and actionable
• Participating in on-call for production issues that may occur outside of standard working hours

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