Quality Analyst | 1 year

Quality Analyst | 1 year
Manual Testing Jobs

Position: Quality Analyst

Location: Nagpur

We are currently hiring for the position of Quality Analyst for our BPO operations in Nagpur. If you have a minimum of 1 year of experience as a QA and possess the required skills, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to delivering exceptional quality services to our clients.

Responsibilities:

  • Conduct quality audits on customer interactions, including voice calls, emails, and chat conversations.
  • Evaluate customer service representatives’ performance against predefined quality standards and provide constructive feedback for improvement.
  • Monitor and analyze quality trends, identify areas of improvement, and suggest process enhancements.
  • Collaborate with operations and training teams to develop and update quality assurance guidelines and procedures.
  • Participate in calibration sessions to ensure consistency in evaluating customer interactions.
  • Provide training and guidance to customer service representatives on quality standards, policies, and procedures.
  • Generate and analyze quality reports, highlighting trends and areas for improvement.
  • Identify root causes of quality issues and work with cross-functional teams to implement corrective actions.
  • Stay updated with industry best practices and new trends in quality assurance.

Requirements:

  • Minimum 1 year of experience as a Quality Analyst in a BPO or customer service environment.
  • Strong understanding of quality assurance methodologies, processes, and tools.
  • Knowledge of quality evaluation parameters and metrics.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with the ability to identify trends and patterns.
  • Analytical mindset with the ability to interpret data and draw meaningful insights.
  • Proficient in MS Office applications, particularly Excel.
  • Strong problem-solving skills and the ability to provide actionable recommendations.
  • Knowledge of relevant regulatory and compliance standards (e.g., GDPR, PCI-DSS) is a plus.

Manual Testing Jobs In India

How to Apply: If you are interested in the role of Quality Analyst and meet the above requirements, please share your updated resume at purwa.gupta@witbloom.in. We are excited to welcome motivated individuals to our team and offer a competitive salary ranging from 3.5LPA to 4.5LPA.

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