Position: Lead Quality Automation Engineer
Location: Pune, Maharashtra, India
Best Watches available for you on Amazon FashionOur Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Overview
Mastercard Global Customer Care (GCC) is the B2B and B2C customer support apparatus. We are an innovative and ambitious solutions team focusing on delivering memorable customer experiences through self-service & automated solutions across multiple channels. We follow the best software development and Agile practices to deliver successfully, again and again, for our internal and external customers. Together, you and your partners in Global Customer Care serve as the customer lifeline to the Mastercard organization.
In this role, you will be responsible for leading the design, development and execution of automated testing strategies, collaborating with cross-functional teams to deliver high-quality software solutions. You will play a pivotal role in shaping our quality assurance processes and driving the adoption of automation best practices across the organization. This is an individual contributor role who will provide technical guidance, mentor team members and develop quality automation strategies and standards for Conversational AI voicebot and chatbot solutions.
Role
- All staff at Mastercard are expected to demonstrate ‘Mastercard Way’ cultural values every day – own it,
- simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless
- focus on our customers. As a Lead Quality Automation Engineer, you are responsible for:
- Mentor and guide quality automation engineers in the design, implementation and maintenance of automated test frameworks and scripts
- Develop and execute comprehensive automated test plans, test cases and test scripts to verify software functionality, performance and security
- Collaborate closely with software engineers, product managers and other stakeholders to define testing requirements and ensure timely delivery of high-quality products
- Identify opportunities for test automation and continuously enhance the test coverage and efficiency of the automation framework
- Mentor team members, provide technical guidance and foster a culture o continuous learning and improvement
- Analyze test results, track defects and collaborate with development teams to ensure timely resolution of issues
- Stay up to date with industry best practices, emerging trends and technologies related to quality assurance and test automation
- Drive the adoption of DevOps practices and CI/CD pipelines to streamline testing and deployment processes
About You
Technical Qualifications
- Strong programming skills in multiple languages such as Java, C++, Python or JavaScript
- Expert experience with test automation tools like CYARA, Selenium, Appium, Junit, TestNG, etc
- Knowledge of version control systems (eg Git), CI/CD pipelines and SAFe development methodologies
- Solid understanding of software testing principles, methodologies and practices
- Has deep expertise in building testing strategies covering the integration of all applications and product bundles in ensuring functionality and performance meets (or exceeds) market and customer expectations
Requirements
- Proven experience in Contact Center Technologies (Telecom, Voice Self Service (IVR + Conversational AI), Case Management, Workforce Management, RPA) is required
- Bachelor’s degree in Computer Science, Engineering or a related field
- 7+ years experience designing, implementing and maintaining automated test frameworks and test scripts
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Apply: Click here to Apply
Get new laptop from Amazon
