ContactHR Analyst | BlackRock | Gurgaon, Haryana, India

Position: ContactHR Analyst

Location: Gurgaon, Haryana, India

Job Description

Qualification and Skills

• 1-4 years of relevant experience in HR operations or another business or corporate operations team
• BA/BS Degree, MBA (HR) preferred
• Excellent communication skills (written and verbal)
• Microsoft Office (essential) and Workday (preferred)
• Broad knowledge of HR concepts, processes and their interdependencies
• Financial services and/or investment banking industry experience is preferable
• A high level of attention to detail
• A positive and ‘can-do’ attitude
• Risk Management
• Teamwork including collaborating with remote team members
• Problem solving
• Desire and ability to provide outstanding service to internal clients
• Adaptability / Resilience
• Communicate with impact
• Proven ability to manage competing priorities and meet tight deadlines
• Ability to identify, analyze and develop improvements to processes and/or procedures
• Discretion in dealing with confidential information

Responsibilities

• A great opportunity for talented junior-level candidates to start their professional career in an admired HR function, fulfil their potential and learn fast as part of our talented, fast-paced and friendly HR Operations& Platform team.
• Partner with and across while developing and understanding of internal HR teams, e.g., Payroll, Rewards, Recruiting, Talent Development and HR Business Partners to resolve manager and employee questions within defined timelines
• Provide exceptional customer service to internal clients, efficiently and effectively answering their questions, providing them with accurate information and / or sound advice while working to problem solve with them
• Review, execute and audit HR transactions relating to candidate and employee lifecycle
• May manage scheduling and logistical support for HR activities or programs, provide recruitment support for a team of recruiters Analytics support for creating and reviewing reports including volume/trend data, survey responses and process tracking spreadsheets
• Build deep understanding of end to end processes and be able to act as competent back –up for other team members
• Adept in using technology systems and applications to execute day to day responsibilities including Workday and Success Factors or other Learning Management Systems
• Conduct periodic audits and reconciliations of processes, build/ follow proper controls to mitigate risk
• Continuously identify and drive process improvement and standardization opportunities to provide an exceptional employee experience, identify areas for automation and reduction of risk
• Balance day to day responsibilities with key project work and professional development opportunities
• Connect with peers (within team and across regions) to share best practices, ideas and solutions
• Develop and maintain process documentation

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