Dispute Management PL | 4 to 6 yrs | Chennai

Company: Capgemini
Title: Dispute Management PL
Experience: 4 to 6 years
Location: Chennai

Job Description

Codes and clears deductions
Researches more complex disputes and deductions for validity. Researches root cause of deductions and disputes and recommends/supports permanent resolution of similar exceptions by type, customer, business unit etc.
Raises credits for valid queries
If deduction is invalid, provides proof to support collection efforts

Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM
Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech and can recommend ways to automate core tasks

Be familiar with standard analysis tools/techniques
Look for and gather key data and conducts a structured analysis
Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching
Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
Understand KPI measures and their basic impact on profitability