Job Description
• Strong QA background with previous experience on Contact Center platform and specifically in Genesys from an agent routing perspective.
• Prior experience and strong background needed on Cyara automation tool for IVR testing. Also good to have exposure to other tools such as Hammer, JMeter etc.
• Knowledge of performance testing will be an added advantage for the associate.
• Experience in test data setup and test case designing and planning.
• Very strong in fundamental concepts in Genesys Framework and CIM concepts.
• Expertise in Genesys CC Pulse/Pulse and agent
• Minimum experience 3-7 in Cyara testing
• Cyara certification is an added advantage
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
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About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.